Banquet Server On-Call
About The Position
The Banquet Server at one of Oxford’s luxury or boutique-style hotels delivers exceptional service at hotel catering functions. The role ensures guests have a seamless, enjoyable experience by setting up, serving, and breaking down events while adhering to hotel service standards. The Banquet Server helps meet and exceed Four-Star service standards through high-quality service and amenities, attention to detail, excellence in guest interactions, and consistently exceeding expectations. The position requires a polished, professional, and guest-focused approach. The server follows Banquet Event Orders, prepares event spaces, serves food and beverages, responds to guest requests and concerns, and helps maintain safe, clean, and organized operations. Duties are performed in accordance with Oxford Collection standards and culture, applicable food safety and sanitation requirements, and hotel safety and security procedures.
Requirements
- Food handler’s license and liquor server permits as required by state law.
- Proof of eligibility to work in the United States.
- Reliable transportation to and from work.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable and consistent attendance.
- Ability to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements.
- Ability to stand and walk for extended periods.
- Ability to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
- Ability to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
- Ability to walk outdoors in varied weather conditions and climb stairs indoors and outdoors in varied weather conditions.
Nice To Haves
- Hospitality or hotel work experience.
- At least one year of previous banquet server experience.
Responsibilities
- Provide attentive, professional customer service and ensure guest needs are met throughout events.
- Welcome guests and serve food and beverages with a polished and professional demeanor.
- Handle guest complaints, requests, and concerns professionally and discreetly, using Oxford Collection guest-recovery practices and service gestures consistent with Forbes standards.
- Review and follow Banquet Event Orders to ensure event rooms are set up as specified.
- Set up banquet spaces, including linens, tables, beverage stations, buffet equipment, service ware, and glassware, while maintaining an organized workspace.
- Deliver food and other items to banquet rooms and guest tables in a timely manner.
- Serve food and beverages warmly and professionally, anticipating guest needs and providing personalized service.
- Clear dishes after each course and at the end of meals or functions.
- Take drink orders, open wine bottles, and serve alcoholic beverages in accordance with state and federal guidelines.
- Follow guest-check and money-handling procedures for à la carte and beverage orders.
- Comply with food safety, sanitation, hotel safety, and security requirements; be prepared to respond to emergencies.
- Report needed maintenance repairs promptly to a supervisor or the General Manager.
- Complete a daily activity log with relevant shift information for coworkers and leadership.
- Follow attendance policies and maintain regular availability for scheduled shifts.
- Perform other hotel-related duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Exclusive discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Education Level
No Education Listed
