Banquet Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Springfield, IL

4d•$16 - $16

About The Position

The Banquet Server assists with setting up and breaking down event spaces and serves food and beverages in a friendly, courteous, and professional manner consistent with the hotel’s quality standards. The role includes preparing rooms according to Banquet Event Orders and instructions from the Banquet Captain, attending pre-event meetings, assisting guests during functions, and clearing and resetting rooms afterward. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and hours worked may vary according to operational demands.

Requirements

Knowledge of state, federal, and corporate liquor regulations related to serving alcoholic beverages to minors and intoxicated guests.
Current Food Handler Card.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Gather supplies and set up banquet rooms according to the Banquet Event Order and Banquet Captain’s instructions, including linens, service ware, and glassware.
Attend pre-event stand-up meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Banquet Captain.
Promptly bus dishes as guests finish each course and at the end of a meal or function.
Replenish beverages and check with guests for overall satisfaction.
Clear and, when necessary, reset banquet rooms according to supervisors’ specifications.
Line out supplies for future functions as needed.
Complete assigned side work, including replenishing condiments and restocking banquet shelves.
Perform general cleaning tasks using standard hotel cleaning products and follow health standards.
Follow company policies, safety and security rules, fire prevention procedures, and emergency procedures; use protective equipment and report unsafe conditions, accidents, injuries, near-misses, or property damage or loss to a supervisor.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties requested by a supervisor or manager.
Assist other Banquet Personnel as needed.