Banquet Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Southlake, TX

4d•Onsite

About The Position

The Banquet Server assists with setting up and breaking down event spaces and serves food and beverages in a friendly, courteous, and professional manner, in accordance with the hotel’s quality standards. The role follows Banquet Event Orders and instructions from the Banquet Captain, supports guest satisfaction during functions, and helps prepare rooms and supplies for subsequent events. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary.

Requirements

Current Food Handler Card.
Knowledge of state, federal, and corporate liquor regulations related to serving alcoholic beverages to minors and intoxicated guests.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of hotel products and processes.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously during a shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Gather supplies and set up banquet rooms according to the Banquet Event Order and Banquet Captain’s instructions, including linen, service ware, and glassware.
Attend pre-event stand-up meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Banquet Captain.
Bus dishes as guests finish courses or meals and at the end of the function.
Replenish beverages and check with guests for overall satisfaction.
Clear and, when needed, reset banquet rooms according to supervisor specifications.
Line out supplies for future functions as needed.
Complete assigned side work, including replenishing condiments and restocking banquet shelves.
Perform assigned general cleaning tasks using standard hotel cleaning products and follow health standards.
Follow company policies, safety and security procedures, fire prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested by a supervisor or manager and assist other banquet personnel as needed.