Banquet Server

HEI Hotels and Resorts•Dallas, TX

About The Position

Assist the Banquet Manager in serving guests during banquet functions to ensure a positive guest experience. Set up and reset banquet rooms according to the Supervisor’s instructions, provide food and beverage service, respond courteously to guests, and maintain service consistency throughout each event. Follow applicable requirements for serving alcoholic beverages and perform other job-related duties as assigned. The role requires regular availability and attendance, teamwork, knowledge of food and beverage service, and the ability to perform the stated physical tasks. Hotel experience is preferred.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and serviceware.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
Ability to operate beverage equipment, such as a coffee maker, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Willingness to pitch in and help coworkers; ability to work as part of a team, with or without reasonable accommodation.
Ability to comply with attendance rules and be regularly available for work.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up banquet rooms as instructed, including linen, serviceware, and glassware.
Attend pre-event roll call meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Supervisor.
Remove dishes promptly as guests finish each course or meal and at the end of the function.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages and check guests’ overall satisfaction.
Reset the banquet room after an event according to the Supervisor’s specifications.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.