Banquet Server

The Joule • Dallas, TX

5d • Onsite

About The Position

The Banquet Server is responsible for providing smooth, efficient service at banquets and meeting functions. The role serves food and beverages according to hotel standards and provides exceptional service throughout events to meet and exceed guest expectations.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexibility to work long hours when required.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Ability to handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Ability to show initiative and anticipate guest or operational needs.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read and understand Banquet Event Orders (BEOs), including menus, food and beverage details, allergens, and dietary restrictions.
• Maintain knowledge of each function’s menu and provide accurate descriptions.
• Know event details, the main event contact, and any VIPs.
• Serve guests in a friendly, courteous, and professional manner according to hotel standards.
• Respond to guest problems, complaints, and accidents, communicating with management when necessary.
• Prepare the room according to the BEO and the requirements of the meal function.
• Set tables according to hotel standards.
• Keep the banquet storeroom neat, orderly, and stocked with supplies needed for food service.
• Clean banquet spaces after functions and store and restock equipment and supplies properly.
• Follow money-handling procedures when serving guests.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED