Banquet Server

HEI Hotels and Resorts•Atlanta, GA

16d•Onsite

About The Position

Assist the Banquet Manager in serving guests during banquet functions to provide a positive guest experience. The role includes setting up and resetting banquet rooms, serving food and beverages, responding to guest requests, and maintaining service standards. The position requires regular attendance and performing other job-related duties as assigned.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and serviceware.
Ability to understand and apply written product-labeling instructions for safe use of hotel products and processes.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
Ability to operate beverage equipment, such as a coffee maker, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Willingness to help coworkers and work as a team player, with or without reasonable accommodation.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up banquet rooms as instructed by the Supervisor, including linen, serviceware, and glassware.
Attend pre-event roll call meetings to learn function details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Supervisor.
Promptly remove dishes as guests complete each course or meal, or at the end of the function.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages as needed and check guest satisfaction.
Reset banquet rooms according to the Supervisor’s specifications after functions.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Help coworkers with their duties and contribute as a team player.