Banquet Server - OC

DRIFTWOOD HOSPITALITY MANAGEMENT•Dallas, TX

36d•Onsite

About The Position

The Banquet Server assists with setting up and breaking down event spaces and serves food and beverages in a friendly, courteous, and professional manner, in accordance with the hotel’s quality standards. The role is at Sheraton Galleria Dallas, which has 317 guest rooms and more than 12,000 square feet of meeting space. The hotel operates 24 hours a day, seven days a week. Operational demands may require variations in shift days, start times, and weekly hours. Team members are expected to maintain a neat, clean, and well-groomed appearance, follow company policies and safety procedures, and perform related duties as requested.

Requirements

Hold a current Food Handler Card.
Know state, federal, and corporate liquor regulations related to serving alcoholic beverages to minors and intoxicated guests.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings and service ware.
Have basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Be able to understand and apply written product-labeling instructions for safe use of products and processes.
Be able to remember, recite, and promote menu items.
Be able to operate beverage equipment such as a coffee maker.
Be able to transport up to 30 pounds through a crowded room continuously throughout the shift.
Be able to lift a maximum of 30 pounds.
Be able to stand and walk constantly and perform frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.
Maintain a neat, clean, and well-groomed appearance.

Responsibilities

Gather supplies and set up banquet rooms according to the Banquet Event Order and Banquet Captain’s instructions, including linen, service ware, and glassware.
Attend pre-event stand-up meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner specified by the Banquet Captain.
Bus dishes as guests complete courses and clear dishes at the end of meals or functions.
Replenish beverages and check with guests for satisfaction.
Clear and, when necessary, reset banquet rooms according to supervisor specifications.
Prepare and line out supplies for future functions as needed.
Complete side work, including replenishing condiments and restocking banquet shelves.
Perform assigned general cleaning using standard hotel cleaning products and comply with health standards.
Follow company policies, safety and security procedures, fire prevention and emergency procedures; use protective equipment and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor.
Assist other banquet personnel as needed.
Perform related duties as requested by a supervisor or manager.