Banquet Server (Substitution Contract) - W Barcelona

Marriott•Albuquerque, NM

About The Position

The Banquet Server serves food courses and alcoholic beverages, sets tables according to event type and service standards, and answers questions about menu selections. The role communicates with the kitchen about menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, and special requests. Servers record orders in the MICROS system, check in with guests throughout service, maintain clean work areas and service items, complete closing duties, present accurate checks, and process payments. The position also requires following company, safety, and security policies; reporting incidents and unsafe conditions; completing safety training; maintaining a clean and professional appearance; protecting confidential information and company assets; and delivering attentive, courteous guest service. The server communicates professionally, works positively with colleagues, supports team goals, and meets quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

Fluency in Spanish and a good level of English (B2).
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the type of event and service standards.
Answer questions about menu selections.
Communicate menu questions, wait times, re-cooked orders, and product availability to the kitchen.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of the order.
Check with guests to ensure satisfaction with each food course and beverages.
Maintain cleanliness of work areas, china, and glassware throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, maintain positive working relationships, support team goals, and respond appropriately to colleagues’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.