Ambassador / Bellhop (Substitution Contract) - W Barcelona

Marriott•Albuquerque, NM

About The Position

The Ambassador / Bellhop enhances the guest service experience by activating services throughout the lobby, including the restaurant and bar, front desk, business center, and lounge. The role responds to requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers. It addresses guests’ individual needs, follows up on satisfaction, shares information about the property and local amenities, events, and activities, and contacts relevant colleagues or departments to resolve guest requests and concerns. The position also involves reporting accidents, injuries, and unsafe conditions; completing safety training and certifications; following company policies; maintaining a clean, professional appearance; protecting confidential information and company assets; welcoming guests and anticipating their needs; and communicating professionally in person and in writing. The Ambassador / Bellhop builds positive working relationships, supports team goals, follows quality standards, and performs other reasonable duties as requested. The role requires standing, sitting, or walking for extended periods or a full shift, and moving objects weighing up to 10 pounds without assistance.

Requirements

Driver license is mandatory.
Fluency in Spanish and English.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Enhance guest service by activating services available throughout the lobby, including the restaurant and bar, front desk, business center, and lounge.
Arrange or identify providers for guest requests such as transportation, reservations, and dry cleaning.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Share information about the property, local amenities, special events, and local activities.
Contact appropriate colleagues or departments to resolve guest calls, requests, or problems.
Report accidents, injuries, and unsafe work conditions to a manager and complete required safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and express appreciation to guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested.