Director of Venues - W Barcelona

Marriott•Albuquerque, NM

14d

About The Position

The Director of Venues leads the day-to-day operations of several food and beverage outlets at W Barcelona, leading a team of more than 100 employees. The role is responsible for delivering exceptional service, maintaining team engagement and brand standards, and supporting strong financial performance. Working closely with Food & Beverage and Culinary leadership, the Director shapes memorable dining experiences that reflect W’s distinctive spirit. The position combines operational oversight, financial management, people leadership, guest relations, and compliance. The Director inspires and develops hospitality professionals, builds strong guest relationships, addresses feedback, and continuously improves service delivery. The role also ensures adherence to food safety, hygiene, sanitation, food and beverage policies, and liquor regulations.

Requirements

Degree or studies in Food & Beverage, Hospitality Management, Culinary Arts, Event Management, or a related field.
Progressive career development in luxury hospitality environments.
Previous experience as a Venue Manager, Restaurant/Bar Manager, or in a similar leadership role.
Demonstrated experience leading, motivating, and developing high-performing teams.
Fluency in both Spanish and English.
Strong track record of delivering exceptional guest experiences and achieving departmental or business objectives.
Ability to balance exceptional guest experiences with strong financial performance.
Ability to anticipate guest needs and exceed expectations.

Nice To Haves

Experience leading more than one food and beverage outlet.
Previous experience leading other managers.
Catalan language skills.
Understanding of industry trends and what creates memorable dining experiences.
Strategic thinking, including identifying opportunities and turning ideas into action.

Responsibilities

Oversee restaurant and bar operations.
Ensure exceptional service, cleanliness, and brand standards are consistently delivered.
Manage restaurant bookings, special events, and VIP experiences.
Coordinate purchasing, inventory, and operational supplies.
Lead daily team briefings to keep employees informed, engaged, and motivated.
Manage departmental budgets and controllable expenses.
Analyze profit and loss performance and identify opportunities to maximize revenue.
Monitor forecasting, labor costs, purchasing, and productivity targets.
Support the property's overall financial objectives.
Lead, coach, and mentor a diverse team of hospitality professionals.
Foster collaboration, accountability, and continuous improvement.
Set clear goals and performance expectations.
Support recruitment, talent development, succession planning, and performance management.
Champion W culture and lead by example.
Create memorable, personalized guest experiences and build strong guest relationships.
Anticipate and address guest feedback and concerns professionally and empathetically.
Seek opportunities to enhance service delivery and guest satisfaction.
Maintain high standards of food safety, hygiene, and sanitation.
Ensure compliance with food and beverage policies, procedures, and liquor regulations.
Monitor cash handling and inventory control processes.
Drive operational excellence through hands-on leadership and continuous follow-up.