Director of Venues – IRD, Good Things & Refreshment Center
About The Position
The Director of Venues leads the In Room Dining, Good Things, and Refreshment Center operations at Fairmont Austin. As a senior leader in the Food & Beverage division, this role helps shape the division’s vision and culture, delivers exceptional guest experiences, and drives operating results. The position reports to the Assistant Director of Food & Beverage. The Director oversees daily operations and service standards, develops venue promotions, menus, and concepts, and collaborates with senior Food & Beverage leaders, venue teams, vendors, and Marketing. The role supports venue managers in meeting financial and operational targets, controls food, beverage, labor, and operating expenses, and contributes to strategic planning. It also oversees colleague selection, training, and development; inventory and par-stock controls; bar maintenance and health inspections; and seasonal or themed events. The Director is expected to promote sustainable practices, maintain brand alignment, resolve guest complaints, and use venue-management, inventory, and POS systems to streamline operations and reporting.
Requirements
- Previous Food & Beverage experience in a senior leadership role.
- 7–10 years of progressive leadership experience in luxury hotel Food & Beverage operations.
- University or college degree in a related discipline.
- Computer literacy in Microsoft Windows applications.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus on guest needs while remaining calm and courteous.
Responsibilities
- Consistently provide professional, friendly, and engaging service.
- Lead and manage daily operations across In Room Dining, Refreshment Center, and Good Things, ensuring service standards are followed.
- Develop innovative promotions, menus, and concepts that make the venues destinations for hotel and external guests.
- Collaborate with senior Food & Beverage leaders and venue teams to curate dining experiences, maintain marketplace relevance, and follow industry trends.
- Build vendor relationships to support procurement and beverage inventory.
- Train bartenders and service teams in service standards and techniques.
- Maintain bars and lead bar-related yearly health inspections and EHC audits.
- Support Venue Managers and Assistant Venue Managers in daily operations and in meeting financial and operational targets.
- Control food, beverage, labor, and operating expenses.
- Assist in preparing the annual strategic plan and achieving its goals and targets.
- Implement guest-service standards and continually seek ways to improve products and service and increase volume and profits.
- Oversee selection, training, and development of colleagues to support timely recruitment and career growth.
- Use AVERO venue-management software, inventory systems, and POS technology to streamline operations and reporting.
- Implement and promote sustainable practices, including waste reduction where possible.
- Ensure venue concepts and branding align with the company’s brand and aesthetic.
- Oversee seasonal or thematic events that align with marketing and brand identity.
- Conduct spot checks and periodically revise par-stock levels to ensure compliance with company processes and inventory standards.
- Follow department policies, procedures, and service standards.
- Resolve guest complaints promptly according to hotel standards.
- Participate in hotel committees and team meetings.
- Work with the Marketing team to maintain visibility for the venues.
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What This Job Offers
Job Type
Full-time
Career Level
Director
