On-Call Banquet Server

Pyramid Global Hospitality•Oklahoma City, OK

7d•Onsite

About The Position

Pyramid Global Hospitality is hiring an on-call Banquet Server at OKANA Resort and Indoor WaterPark in Oklahoma City. The role supports banquet functions and events by preparing event spaces, serving food and beverages, attending to guest needs, and cleaning and restoring rooms after functions. The position also includes preparing break stations, maintaining work areas and storerooms, and assisting event and restaurant staff as needed. The posting emphasizes warm, attentive guest service, professional teamwork, and maintaining safety and quality standards.

Requirements

2–4 years of food service experience, preferably in banquet service.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional guest experience.
Excellent communication skills.

Nice To Haves

Experience in a 4-star or 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.

Responsibilities

Set up banquet functions by draping tables, arranging silverware, folding napkins, preparing drinks, and placing centerpieces.
Pick up food from the back hall, carry trays to event locations, serve food, and clear food from tables.
Break down banquet rooms by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
Assist with event-room setup according to meal period and table needs.
Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
Serve food and beverages to guests and remove used dishes, glasses, silverware, and other items to the kitchen.
Clean and sanitize tables, counters, and seats after guests finish.
Explain menu preparation, cooking methods, and ingredients.
Consider guest special requests and dietary issues.
Provide general property information and offer guests a warm welcome and farewell.
Interact professionally with staff and assist other departments with necessary information.
Perform a final quality check on food and beverage items before serving.
Monitor assigned tables for guest satisfaction, quality, and additional service needs.
Address guest issues promptly and with concern.
Assist other event and restaurant staff as needed.
Maintain awareness of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.