Banquet Server

Crowne Plaza Lansing•Lansing, MI

27d•Onsite

About The Position

Banquet servers are critical to successful events. Banquet servers ensure each guest receives a memorable experience and receives excellent guest service in a timely manner.

Requirements

Strong Problem-solving and reasoning skills.
Ability to work a flexible schedule including nights, weekends, and/or holidays.
Communication skills, written or verbal, in the primary language(s) used in the workplace.
Basic reading, writing, and math
Ability to navigate necessary software and applications.
Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.
A high school or equivalent education is preferred.
Minimum of six months of prior food service experience is preferred.
Must be at the minimum age to serve alcohol in line with any local legislative requirements.
Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities.
Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including, separation.

Responsibilities

Serve food and beverages using established Hotel standards.
Set up for events including; but not limited to, place settings, décor, buffet lines, table linens, tables, and chairs.
Complete all IHG and Hotel training.
Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; check identification of guests appearing to be under 40 years of age.
Notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
Clean and maintain workspace including back hall, carts, storage closets, event space.
Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
Additional duties as necessary and assigned.