Banquet Server

Hyatt Centric Hotel•Charlotte, NC

24d

About The Position

The Banquet Server welcomes and monitors guests’ dining experiences, ensuring they are satisfied with the food and service. The role involves responding promptly and courteously to guest requests, explaining menu offerings and answering questions about food, beverages, dietary restrictions, and restaurant services. The server also completes required side work, maintains service areas, prepares and presents final bills, processes payments, and reports gratuities in accordance with IRS income-reporting standards. The position requires a positive, team-oriented approach, effective communication, a flexible schedule, and the ability to perform physical tasks involving extended standing and walking.

Requirements

Be at least 18 years of age.
Have at least one year of prior restaurant or relevant experience.
Communicate effectively with managers, employees, and guests.
Have a flexible schedule to work days, nights, weekends, and holidays.
Be able to stand and walk constantly, with occasional stooping, kneeling, pushing, pulling, or lifting.
Bring positive energy and a willingness to assist coworkers and work as part of a team.

Responsibilities

Welcome and greet guests, monitor their dining experience, and ensure they are satisfied with the food and service.
Respond promptly and courteously to guest requests.
Stay knowledgeable about menu offerings and answer questions about food, beverages, dietary restrictions, and restaurant functions and services.
Perform required side work for each shift and maintain service areas throughout the shift.
Prepare and present final bills, process payments, and report gratuities received in accordance with IRS income-reporting standards.
Assist fellow support staff and work as a team player.