Banquet Server

Cobb-Marietta Coliseum a nd Exhibit•Atlanta, GA

14d

About The Position

Banquet servers serve meals to guests at banquet department functions, including breaks, receptions, and meals. Work assignments are directed by Banquet Supervisors and Captains. The position reports to the Banquet Manager, Banquet Captains, and Banquet Supervisor. Servers set up and clean down assigned stations, serve guests courteously and efficiently, prepare and serve beverages, and carry out other services required for each function. They learn the items being served, review Banquet Event Orders (BEOs), and consult with the Banquet Captain to ensure that contracted services are delivered accurately. They also help maintain fresh food and beverage products and safe, clean work and guest areas; respond to guest requests; and perform routine tasks that support smooth department operations, including clearing and restocking areas and returning props to storage. The position may involve irregular work schedules and assignments beyond the specific job duties. Servers are expected to attend scheduled training and departmental meetings, keep supervisors informed of issues requiring management attention, and maintain a clean, neat uniform in accordance with Cobb Galleria Centre guidelines while presenting a positive image to customers, vendors, and tenants.

Requirements

Physical strength and stamina to carry food trays weighing up to 50 pounds for distances up to 800 feet, approximately 24 times per shift.
Ability to walk and stand for up to 8 hours.
Ability to reach, bend, stoop, push, pull, and carry on a continuing basis.
Cobb County Alcohol Permit required.
Basic reading comprehension.
Ability to deliver quality customer service in a professional manner.

Nice To Haves

High school diploma or GED.
Previous training or experience.

Responsibilities

Report to work on time in complete uniform, including a name badge.
Set up and clean down assigned stations.
Serve banquet guests courteously and efficiently at assigned stations.
Attend scheduled training sessions and departmental meetings.
Brew coffee, prepare and serve beverages, and provide other services as required by the function.
Maintain knowledge of all items served to guests, including salads, entrees, and desserts.
Perform routine tasks to support smooth banquet department operations, including clearing station and storage areas, restocking linens, and returning props to storerooms.
Read Banquet Event Orders (BEOs) before functions and consult with the Banquet Captain to ensure accurate delivery of contracted services.
Monitor and maintain the freshness of products being served, including juice, butter, coffee, and milk.
Maintain the safety and cleanliness of work and guest areas.
Observe guests and respond to additional requests or needs to provide superior service.
Perform other assigned duties, functions, projects, and responsibilities, including work that may not be directly related to the job specifications.
Maintain a clean, neat uniform in accordance with current Cobb Galleria Centre guidelines and present a positive image to customers, vendors, and tenants.
Keep the supervisor informed of issues requiring management attention.