Banquet Server

DoubleTree•South Bend, IN

10d

About The Position

The On-Call Banquet Server provides food and beverage service during banquets, meetings, weddings, conferences, and other hotel events. Shifts are offered as needed based on event schedules, banquet activity, and operational needs; hours are variable and no minimum hours or shifts are guaranteed. The role calls for a flexible, dependable, professional team member committed to Hilton hospitality standards. The server sets up, serves, and breaks down banquet spaces; assists with different meal and event formats; and maintains guest satisfaction, cleanliness, safety, and compliance with hotel and food-service standards. On-call associates communicate availability, respond promptly to scheduling requests, and are expected to work shifts they accept and confirm. Evening, weekend, holiday, and special-event availability is strongly preferred. This role requires extended standing and walking, lifting and carrying up to 30 pounds, maneuvering banquet carts and equipment, and performing bending, reaching, and repetitive movements. The essential functions may be performed with or without reasonable accommodation. DoubleTree by Hilton – Downtown South Bend is an equal opportunity employer and provides reasonable accommodations in accordance with applicable laws.

Requirements

Basic knowledge of food and beverage preparation, banquet service, table settings, and guest-service etiquette.
Ability to provide professional and courteous service in a fast-paced hospitality environment.
Ability to communicate effectively with guests, coworkers, and supervisors.
Ability to understand and follow verbal and written instructions, including banquet event orders (BEOs).
Ability to learn and communicate menu selections, ingredients, and basic dietary or allergen information.
Ability to safely operate standard banquet equipment, including coffee makers, beverage dispensers, and rolling service carts.
Ability to handle multiple tasks while maintaining attention to detail.
Ability to work effectively as part of a team.
Ability to maintain a professional appearance and comply with hotel uniform and grooming standards.
Ability to follow safety procedures and properly use cleaning products and equipment.
Ability to stand and walk for extended periods during assigned shifts.
Ability to lift and carry up to 30 pounds as required for banquet service.
Ability to push, pull, and maneuver banquet carts and service equipment.
Ability to bend, reach, and perform repetitive movements associated with banquet setup, service, and breakdown.
Ability to safely navigate crowded banquet rooms while carrying food, beverages, and service items.
Dependable attendance for accepted and confirmed shifts.
Compliance with hotel policies, Hilton brand standards, workplace safety requirements, and professional conduct expectations.

Nice To Haves

Availability to work evenings, weekends, holidays, and special events is strongly preferred.

Responsibilities

Set up banquet rooms according to event specifications, including linens, tables, chairs, serviceware, glassware, and other equipment.
Report to scheduled shifts and attend pre-event meetings to review event details, service expectations, menus, and special guest requests.
Greet guests and respond to inquiries and requests professionally, warmly, and courteously.
Serve food and beverages according to hotel service standards and the direction of the Banquet Captain or designated supervisor.
Clear used dishes, glassware, and service items throughout events.
Replenish beverages, monitor guest needs, and support guest satisfaction.
Assist with buffet service, plated meals, receptions, coffee breaks, and other banquet functions.
Break down and reset banquet spaces after events, leaving rooms clean, organized, and ready for upcoming functions.
Follow Hilton brand standards, food safety procedures, and applicable health regulations.
Complete assigned side work, such as stocking banquet supplies, condiments, beverages, linens, and service equipment.
Perform general cleaning and sanitation using approved hotel cleaning products.
Assist with moving, arranging, and storing banquet furniture and equipment.
Maintain clean and organized banquet service areas, storage rooms, and workstations.
Follow regulations for alcoholic beverage service, including age verification and responsible alcohol service.
Assist other Food & Beverage departments when assigned and appropriately trained.
Perform additional duties assigned by management.
Communicate availability and respond promptly to scheduling requests; report on time for accepted and confirmed shifts.