On call Banquet Server

HRI Hospitality•Indianapolis, IN

About The Position

The Banquet Server provides excellent guest service and carries out daily duties in accordance with hotel and Hyatt standards. The role serves meals and beverages at hotel banquet events, ensuring food and beverages are served promptly and event rooms remain presentable. The position prepares banquet rooms and tables, supports event setup and service, and assists with cleaning and resetting rooms.

Requirements

High school graduate or equivalent.
Must be at least 18 years old to serve alcohol.
Complete knowledge of food and beverage preparation, service standards, and service etiquette.
Knowledge of appropriate table settings and flatware.
Ability to read, speak, listen, and comprehend English to communicate effectively with team members and guests.
Ability to accurately perform all essential job functions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes within the hotel.
Ability to remember, recite, and promote menu items.
Ability to adjust quickly to changing conditions in restaurant, room service, and banquet functions.
Ability to solve practical problems and handle situations with a variety of concrete variables and limited principles.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Alcohol Awareness Certificate.
Current liquor license.
Knowledge of safe food handling.

Responsibilities

Provide exceptional guest service and perform daily duties in accordance with Hyatt standards.
Prepare rooms and tables for breakfast, lunch, or dinner, including tables, linens, silverware, glassware, and food areas.
Assist the Banquet Captain, Food & Beverage Manager, and/or Executive Chef with preparation needs.
Serve guests meals and beverages, including breakfast, lunch, dinner, and bar beverages as required.
Prepare and portion soups, salads, pies, desserts, and coffee, and perform other service duties based on event size and guest requirements.
Participate in dining room service, including cocktail service.
Prepare and serve alcoholic and non-alcoholic drinks according to hotel standard recipes.
Complete banquet function setup in a timely manner.
Ensure meeting rooms are clean and maintained.
Train new employees in service, banquet, and guest service skills.
Maintain interdepartmental relations with kitchen, sales, and housekeeping to ensure requirements are met.
Assist with cleaning and resetting banquet rooms.
Complete assigned side work, including replenishing condiments and restocking banquet shelves.
Greet and host guests and respond to requests in a friendly and courteous manner.