BANQUET SERVER FULL TIME

MDM Group Marriotts•Miami, FL

10d•Onsite

About The Position

The Banquet Server prepares and serves food and beverages for banquet events, setting up coffee breaks, carts, service stations, tables, buffets, dessert displays, and other event areas according to Banquet Event Orders and company standards. The role communicates dietary requirements, allergies, and special requests to the kitchen; responds to guest requests and event arrangements; monitors buffet presentation and freshness; and ensures tableware and service areas remain clean and presentable. The server provides attentive, professional hospitality by welcoming and assisting guests, anticipating service needs, checking satisfaction with food and beverages, and supporting coworkers. The role follows company, department, and safety procedures, protects guest and company privacy and assets, maintains a clean and professional appearance, and reports accidents or unsafe conditions. The work requires standing, sitting, or walking for extended periods or an entire shift, and handling objects weighing up to 25 pounds without assistance. This is a full-time, on-site position at JW Marriott Marquis Miami.

Requirements

High school diploma or GED equivalent.
Less than one year of related work experience.
No supervisory experience is required.
English language proficiency, listening, teamwork, and customer-service orientation.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Dependability, positive demeanor, integrity, adaptability, flexibility, stress tolerance, and safety orientation.
Ability to follow proper lifting techniques and appropriate procedures for serving alcohol.

Responsibilities

Prepare coffee breaks, carts, and stations with food and beverages specified in the Banquet Event Order.
Set up tables, action stations, buffets, service carts, dessert tables or carts, and cordial carts with the required tools and serviceware.
Set tables according to event type and service standards, ensuring place settings and supplies are clean and meet quality standards.
Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
Respond to guest requests and special banquet arrangements, and follow up to ensure arrangements are fulfilled.
Replenish buffet items to maintain consistent, fresh presentation throughout the event.
Check in with guests about satisfaction with food courses and beverages, anticipate their needs, and address service requests in a professional and timely manner.
Clear courses and crumb tables according to department standards; bus tables by removing and separating tableware, plateware, glassware, and flatware.
Inspect china, glassware, silverware, and other tableware for cleanliness, presentation, cracks, or chips before use.
Maintain cleanliness, sanitation, and organization of assigned stations and service areas, using clean-as-you-go practices.
Welcome and acknowledge guests, assist individuals with disabilities within guidelines, thank guests, and provide a fond farewell.
Communicate clearly and professionally with guests, coworkers, supervisors, and other departments; assist coworkers to support prompt guest service.
Follow procedures for serving alcohol and comply with company, department, safety, and security policies.
Report work-related accidents, injuries, and unsafe conditions promptly; use appropriate equipment, personal protective equipment, and lifting procedures.
Protect guest and coworker privacy, confidential information, and company assets; maintain a clean, hygienic, professional uniform and appearance.
Check with the captain or supervisor before leaving at the end of the shift.
Perform other reasonable job duties as requested by supervisors.