Banquet Server - On Call

The Pueblo of Sandia•Albuquerque, NM

4d•$6 - $7•Onsite

About The Position

The Banquet Server delivers food and beverage service to guests during banquet events, conferences, and special occasions. The role is responsible for serving items efficiently, maintaining clean and organized banquet areas, and upholding professional service standards. Team members are expected to follow the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. The server works according to Banquet Event Orders, Banquet Service policies, and management instructions; greets and serves guests at assigned tables; assists with room setup and stocking; and clears, resets, or refreshes banquet rooms as needed. The position also includes attending stand-up meetings, completing required computer-assisted training, and returning equipment to its proper storage area. Guest service is an essential part of the role. The server acts as an initial point of contact for guest inquiries, responds with courtesy and empathy, resolves issues promptly, understands available products and services, and builds respectful relationships with guests. Additional job-related functions may be assigned. The position is on call, with work hours subject to change and overtime as needed. Work may take place indoors or outdoors and may involve temperature extremes, inclement weather, hazards, elevated noise, and varied floor surfaces. The role requires physical activity including prolonged standing and walking, lifting at least 30 pounds, and pushing or pulling up to 100 pounds.

Requirements

Must be at least 21 years of age.
Ability to follow written and oral instructions.
Ability to work in a fast-paced environment with a sense of urgency.
Ability to deal effectively and professionally with the general public and attend to customer needs.
Excellent customer service skills.
Ability to lift and balance heavy trays containing food above shoulder level.
Ability to maintain a high standard of personal hygiene.
Ability to work harmoniously and professionally with co-workers and supervisors.
Must successfully complete the New Mexico Food Handlers Course within 30 days of hire.
Must obtain and maintain a New Mexico Alcohol Server’s License.
Must successfully pass a stringent background investigation.
Must complete pre-employment and random drug screening.
Ability to perform the listed physical activities, including balancing, climbing, crawling, crouching, fingering, grasping, kneeling, lifting, pulling, pushing, reaching, walking, sitting, standing, stooping, seeing, and talking.
Must be able to lift at least 30 pounds and push or pull 100 pounds.
Must be available to work nights, weekends, holidays, split shifts, and overtime as needed.

Nice To Haves

High school diploma, GED certification, or equivalent.
Food or beverage service experience; the stated duration is unclear in the posting.
Relevant work experience or education may be substituted to satisfy education and/or work experience.

Responsibilities

Serve food and beverage at functions in accordance with Banquet Event Orders, service policies, and management instructions.
Provide friendly, professional, courteous, and timely service to guests throughout events.
Greet guests at assigned tables and provide attentive service.
Assist with setting banquet rooms with linens, silverware, china, and glassware as instructed.
Stock service areas with supplies, including coffee, food, tableware, and linens.
Bus during and after service, including removing, replacing, and clearing items.
Assist with clearing banquet rooms and resetting or refreshing rooms for subsequent events.
Participate in daily stand-up meetings and complete required computer-assisted training on time.
Return equipment to its proper storage area and maintain cleanliness and organization.
Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
Respond courteously to guest inquiries, demonstrate empathy when problems occur, and resolve issues promptly to support guest satisfaction.
Work collaboratively with team members and perform additional job-related functions as assigned.