Banquet Server / Hospitality Associate - Hilton Garden Inn

O'Reilly Hospitality Management • Springfield, MO

2d • Onsite

About The Position

O’Reilly Hospitality Management, LLC is hiring a Banquet Server for the Hilton Garden Inn in Springfield, Missouri. The role supports banquet and event operations by preparing event spaces and service stations, serving food and beverages, assisting guests, and completing event breakdown and preparation tasks. The Food & Beverage team encourages cross-training and teamwork across Culinary, Front of House, and Banquet operations, providing opportunities to learn new skills and support exceptional guest experiences.

The position works primarily in banquet rooms, meeting spaces, restaurants, and other hotel event areas. The environment can be fast-paced, noisy, and physically demanding, with changing priorities and varying temperatures. The schedule varies according to banquet and event needs and may include mornings, evenings, weekends, holidays, and extended or varying hours. A high school diploma or GED is preferred; relevant experience is preferred but not required. Required company, hotel, brand, food safety, and service training must be completed.

Requirements

• Strong guest service, communication, and interpersonal skills.
• Friendly, professional, and positive demeanor, with a genuine interest in hospitality.
• Ability to provide attentive and professional food and beverage service in a fast-paced environment.
• Strong attention to detail and ability to follow event specifications and service standards.
• Ability to work effectively as part of a team and communicate with guests, team members, and leadership.
• Ability to prioritize multiple tasks and respond effectively to changing event needs.
• Ability to remain calm, professional, and courteous under pressure.
• Ability to follow food safety, sanitation, safety, and company procedures.
• Reliability, flexibility, and willingness to assist where needed to support events.
• Commitment to excellent guest service and memorable guest experiences.
• Must maintain regular and reliable attendance and arrive on time for scheduled shifts.
• Must maintain company and hotel uniform, grooming, and appearance standards.
• Must complete required company, hotel, brand, food safety, and service training.
• Ability to work effectively in a fast-paced environment and adapt to changing event needs.
• Ability to perform duties involving frequent standing, walking, bending, reaching, lifting, carrying, pushing, and pulling.
• May be required to move tables, chairs, banquet equipment, supplies, and other event materials.

Nice To Haves

• High school diploma or GED.
• Previous banquet, restaurant, catering, hotel, or customer service experience.
• Previous food and beverage service experience.

Responsibilities

• Set up banquet and event spaces according to event specifications, including arranging tables, chairs, linens, china, silverware, glassware, centerpieces, signage, and other items.
• Prepare and maintain waiting, beverage, and service stations, keeping them stocked and presentation-ready.
• Prepare and replenish food and beverage items according to event specifications, food safety standards, and hotel procedures.
• Provide professional, attentive, and timely food and beverage service to guests.
• Greet and interact with guests in a friendly, professional, and genuine manner; anticipate and respond to guest needs when possible.
• Monitor assigned event areas and promptly address guest requests, service needs, and operational concerns.
• Clear tables and remove used dishes, glassware, linens, and other service items during and after events.
• Break down events and clean, organize, store, and secure banquet equipment, supplies, food, and other materials.
• Maintain clean, sanitary, and orderly work and service areas during setup, service, and breakdown.
• Follow applicable food-handling, sanitation, safety, and responsible beverage service requirements.
• Prepare for future events by folding napkins, stocking condiments and supplies, organizing equipment, and completing other preparation duties.
• Communicate with banquet leadership, Food & Beverage teams, and other hotel departments to support event execution.
• Assist other team members, provide break coverage, and support event operations as needed.
• Monitor event timelines, guest needs, service standards, and assigned responsibilities throughout functions.
• Promptly report guest concerns, accidents, injuries, equipment issues, and other operational concerns to the appropriate leader.
• Arrive on time and prepared for scheduled shifts and follow company uniform, grooming, and appearance standards.
• Uphold OHM and hotel brand standards, policies, procedures, and service expectations.
• Deliver excellent guest service and contribute to a positive experience for guests and team members.
• Support O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
• Perform other duties and responsibilities as assigned or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED