Banquet Server

Innisfree Hotels•Pensacola Beach, FL

About The Position

Innisfree Hotels is seeking a Banquet Server for the Holiday Inn Resort Pensacola Beach. The role is responsible for greeting, assisting, and serving guests at special functions and events, as well as helping with event planning, preparation, and cleanup. The Banquet Server responds to guest questions, complaints, and requests while contributing to a positive, caring, and service-oriented environment. The position involves setting up and closing event spaces, welcoming and seating guests, serving food and beverages, communicating special instructions to kitchen and bar staff, and maintaining clean, safe, and sanitary work areas. Team members are expected to provide prompt, professional hospitality, support coworkers, follow safety and quality regulations, and perform other duties assigned by management.

Requirements

High school diploma or equivalent.
At least 1 year of server and customer service experience; hospitality industry experience preferred.
Ability to interpret instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to multitask and attention to detail.
Ability to work as a team player.

Nice To Haves

Hospitality industry experience.
Ability to work with computers and good knowledge of operating software.

Responsibilities

Approach interactions with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive and caring work environment by addressing and resolving conflicts calmly.
Engage guests and create a positive experience.
Assist with event preparation, setup, and closing, including setting up and packing away tables, tablecloths, place settings, and buffets.
Greet guests as they enter a venue and help them find their seats.
Answer guest questions, take orders, convey special instructions to the kitchen and bar, and serve food and beverages.
Circulate through the room with trays of appetizers and beverages.
Recommend beer or wine selections to guests.
Attend to guests promptly and efficiently while maintaining a friendly attitude.
Direct guests to services and features and lead tours of the location.
Collect used dishes and utensils and return them to the dishwashing area; ensure dishes and utensils are clean before use.
Organize special functions as directed by management.
Stay current on the hotel's special events.
Maintain a professional manner focused on hospitality and guest service.
Maintain a clean, healthy, and safe work area and follow sanitary practices.
Support other staff to help ensure guest satisfaction.
Adhere to safety and quality regulations.
Handle guest complaints and resolve problems to the extent possible.
Perform other duties assigned by management.