Banquet Server ("Mesero/a de Banquetes")

Hyatt Palm Springs•Palm Springs, CA

20d•$18 - $20•Onsite

About The Position

The Banquet Server serves banquet guests food and drinks over multiple courses according to the service standards established by management. The role supports all stages of an event, from room setup through breakdown, and provides professional, courteous service to guests. The position is temporary and pays $18.00–$20.00 per hour. It is located at Hyatt Palm Springs in Palm Springs, California, and the job shift is listed as any.

Requirements

High school education or equivalent.
1 to 3 years of high-volume banquet service experience.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol & Food certification is required.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to analyze and anticipate user needs and determine appropriate tools.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, collect accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Knowledge of table and bar service, appropriate table settings, and service ware.
Ability to describe menu items and preparation methods.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to work varying schedules in response to hotel business needs.
Ability to meet the stated physical demands, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.

Nice To Haves

Hotel or resort banquet experience preferred.

Responsibilities

Serve food and drinks to guests during events.
Answer questions about buffet offerings and menu items.
Bus and set tables, including placing condiments as needed.
Assist with event room setup, including tablecloths, dishes, and silverware.
Check that the china, glassware, silverware, and linens required for an event are available.
Stay informed about upcoming groups and major conventions.
Read assigned banquet menus and ask for clarification about unfamiliar items.
Ensure food is served at the appropriate temperature and entrées are properly placed on tables.
Handle and store china, glassware, silverware, linens, props, and other equipment properly.
Participate in deep cleaning of the outlet.
Assist guests professionally and courteously while maintaining high customer-service standards.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties assigned by managers or supervisors.
Attend scheduled training sessions and meetings and maintain regular attendance.