Banquet Server

Pyramid Global Hospitality•Miami, FL

18d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Banquet Server for Arlo Wynwood, a hotel in Miami’s Wynwood neighborhood. The property has 217 guest rooms and 14,000 square feet of meeting and event space, along with a restaurant, bars, café, rooftop pool and bar, and event spaces. The Banquet Server helps prepare banquet rooms and break stations, serves food and beverages, monitors guest satisfaction, and clears and breaks down rooms after functions. The role also includes food and beverage preparation, cleaning and organizing work areas and storerooms, responding to guest requests and issues, and assisting event and restaurant staff. The position is part of Pyramid Global Hospitality’s People First culture, which emphasizes collaboration, professional development, and growth.

Requirements

2–4 years of food service experience, preferably in banquet service.
Experience in a four- or five-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional guest experience.
Excellent communication skills.

Responsibilities

Set up function spaces by draping tables, setting silverware, folding napkins, preparing drinks, and arranging centerpieces.
Pick up food from the back hall, carry trays to function locations, serve food, and clear food from tables.
Break down event spaces by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to the meal period and table requirements.
Prepare food and beverage items, including condiments and coffee, and ensure workstations are stocked.
Serve food and beverages and take dishes, glasses, silverware, and other items to the kitchen.
Clean and sanitize tables, counters, and seats after guests finish.
Explain menu items, preparation methods, cooking methods, and ingredients.
Consider guest special requests and dietary issues.
Provide general property information and offer guests a warm, sincere welcome and farewell.
Interact professionally with staff and assist other departments with necessary information.
Conduct a final quality check of food and beverage items before serving.
Monitor assigned tables for guest satisfaction, service quality, and additional needs.
Address guest issues promptly and with high concern.
Assist other event and restaurant staff as needed.
Remain aware of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.