On call Banquet Server

HRI Hospitality•Indianapolis, IN

About The Position

The Banquet Server provides excellent guest service and carries out daily duties in accordance with hotel and Hyatt standards. The role serves meals and beverages at hotel banquet events, ensuring prompt service and that event rooms remain presentable. The server prepares rooms and tables for meals, supports banquet preparation and service, and helps maintain clean, properly set meeting and banquet spaces. The position receives supervision from the Banquet Captain, F&B Manager, Assistant General Manager, and Executive Chef, and does not exercise supervision.

Requirements

High school graduate or equivalent.
Must be at least 18 years old to serve alcohol.
Complete knowledge of food and beverage preparation, service standards, and service etiquette.
Knowledge of appropriate table settings and flatware.
Ability to read, speak, listen to, and comprehend English to communicate effectively with the team and guests.
Ability to accurately perform all essential job functions.
Ability to comprehend and apply written product-labeling instructions for safe use of products and processes in the hotel.
Ability to remember, recite, and promote menu items.
Ability to adjust quickly to changing conditions in restaurant, room service, and banquet functions.
Ability to solve practical problems and handle situations with a variety of concrete variables and limited principles.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Alcohol Awareness Certificate.
Current liquor license.
Knowledge of safe food handling.

Responsibilities

Provide exceptional guest service and carry out daily duties in accordance with hotel standards.
Prepare rooms and tables for breakfast, lunch, or dinner, including tables, linens, silverware, glassware, and food areas.
Assist the Banquet Captain, Food & Beverage Manager, and/or Executive Chef with preparation needs.
Serve meals and beverages at banquet events, including serving breakfast, lunch, or dinner and bar beverages as required.
Prepare and portion food and beverages, including soup, salads, pies, desserts, and coffee, according to event size and guest requirements.
Participate in dining room and cocktail service, preparing and serving alcoholic and non-alcoholic drinks according to hotel standard recipes.
Complete banquet function setups in a timely manner.
Ensure meeting rooms are clean and maintained.
Train new employees in service, banquet, and guest service skills.
Maintain effective interdepartmental relations with kitchen, sales, and housekeeping to ensure requirements are met.
Assist with cleaning and resetting banquet rooms and complete assigned side work, including replenishing condiments and restocking banquet shelves.
Greet and host guests and respond to their requests in a friendly and courteous manner.