Banquet Server

Four Seasons Hotels and Resorts • Naples, FL

6d

About The Position

The Banquet Server provides exceptional food and beverage service to guests, using expert knowledge of menu items, wine, spirits, mixed drinks, and preparation methods. The role focuses on delivering a pleasant guest experience through professional, efficient service, anticipating guest needs, and responding to preferences and requests. The position is full-time, with a flexible schedule that includes afternoon and evening shifts, weekends, and holidays.

Requirements

• At least 2 years of serving experience, preferably in a luxury hotel or high-end restaurant environment.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding of the importance of guest preferences.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Confident, outgoing personality and a can-do approach to requests.
• Fluency in English.
• Current work authorization in the United States.
• Ability to stand continuously for 8 or more hours per day and lift up to 50 pounds.
• Ability to work a flexible schedule, including afternoon and evening shifts, weekends, and holidays.

Nice To Haves

• Working knowledge of the Micros POS system is preferred.
• Serving experience in a luxury hotel or high-end restaurant environment is preferred.

Responsibilities

• Connect with guests and maintain strong knowledge of food, wine, spirits, mixed drinks, menu items, and preparation methods.
• Communicate guest orders and special requests to the kitchen using the hotel's point-of-sale system; verify completed orders against the original order, anticipate guest needs, check satisfaction, and offer suggestions.
• Deliver and clear guest food and assist with guest needs throughout service in a timely manner.
• Upsell higher-priced wine and food items to achieve department sales goals.
• Accurately close guest checks and process cash and credit card payments.
• Provide quick, efficient service while following state and city alcohol laws and Four Seasons standards and sequence of service.
• Follow health and safety regulations, restaurant standards, and daily side work.
• Greet guests promptly and courteously, using eye contact and a smile, and provide professional, courteous, and efficient service.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision benefits, plus a 401(k) with employer match, starting after 30 days.
• Paid time off plans starting on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel, food and beverage, and spa services at Four Seasons hotels and resorts worldwide.
• Tuition reimbursement.
• Wellbeing and mental health initiatives.
• Inclusive work environment and a cohesive team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed