Banquet Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

About The Position

Responsible for assisting with the setup and breakdown of event spaces and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel’s quality standards. The role includes preparing banquet rooms for events, serving and assisting guests during functions, and restoring rooms and supplies afterward. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary.

Requirements

Current Food Handler Card.
Knowledge of state, federal, and corporate liquor regulations concerning service to minors and intoxicated guests.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly and perform frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.

Responsibilities

Gather supplies and set up banquet rooms according to the Banquet Event Order and instructions from the Banquet Captain, including linens, service ware, and glassware.
Attend pre-event stand-up meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages according to the Banquet Captain’s instructions and event expectations.
Bus dishes promptly as guests finish each course or meal and at the end of the function.
Replenish beverages as needed and check with guests for overall satisfaction.
Clear and, when necessary, reset banquet rooms according to supervisor specifications for the next function.
Prepare supplies for future functions as directed.
Complete assigned side work, including replenishing condiments and restocking banquet shelves.
Perform assigned general cleaning tasks using standard hotel cleaning products and follow health standards.
Follow company policies, safety and security procedures, and fire prevention and emergency procedures; use protective equipment and report unsafe conditions, incidents, injuries, near-misses, and property damage or loss to a supervisor.
Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
Perform related duties as requested by a supervisor or manager.
Assist other banquet personnel as needed.