Banquet Server-253

Crescent Careers • Baltimore, MD

25d • Onsite

About The Position

The Banquet Server sets up banquet rooms, serves food and beverages, and helps ensure guests have a courteous and consistent experience throughout each event. The role includes attending pre-event roll call meetings, following supervisors’ instructions for event service and room resets, and complying with applicable requirements for serving alcoholic beverages. Servers are expected to maintain professional conduct, support coworkers, follow hotel standards and safety procedures, and perform other job-related duties as assigned. The position is with the banquet team at Kimpton Hotel Monaco Baltimore Inner Harbor.

Requirements

• Ability to communicate in English.
• Self-starting personality and an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to help coworkers and work as part of a team.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Ability to understand and apply written product-labeling instructions for safe use of products and processes in the hotel.
• Ability to remember, recite, and promote menu items.
• Ability to transport up to 30 pounds through a crowded room continuously throughout a shift.
• Ability to operate beverage equipment, such as a coffee maker.

Responsibilities

• Set up banquet rooms as instructed by the supervisor, including linens, service ware, and glassware.
• Attend roll call meetings before events to learn event details and guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and beverages in the order and manner specified by the supervisor, maintaining consistency throughout the banquet.
• Promptly remove dishes as guests finish each course or meal, and clear dishes at the end of the meal or function.
• Follow state, federal, and corporate requirements for serving alcoholic beverages.
• Replenish beverages as needed and check with guests about their overall satisfaction.
• Reset banquet rooms according to the supervisor’s specifications after an event.
• Comply with attendance rules and be available to work on a regular basis.
• Perform other job-related duties as assigned.
• Treat guests and associates courteously and professionally, maintain hotel standards for work habits and appearance, adapt to changes, solve routine problems, and request help when needed.
• Follow hotel security and safety procedures, including key controls, safe lifting, chemical use, and reporting hazards or safety concerns.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Hotel room discounts at Crescent-managed properties in North America for associates and their family members.
• Hotel room discounts at IHG properties worldwide.
• Health and wellness programs.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed