On-Call Banquet Server

New Castle Hotel • Woburn, MA

16d

About The Position

The Banquet Server provides attentive food and beverage service at events such as weddings and business gatherings. The role includes preparing and maintaining banquet and side-work stations, setting up and breaking down events and food-service equipment, and ensuring event spaces remain clean and attractive. Servers welcome and assist guests, provide recommendations, answer questions about food and beverages—including ingredients and allergies—and handle cash or credit transactions accurately when needed. They are expected to follow hotel safety and security procedures and seek management assistance when necessary. ServSafe certification or alcohol training is required for banquet serving staff.

Requirements

• ServSafe certificate or alcohol training is required for banquet serving staff.
• Fluency in English.
• Ability to work in stressful, high-pressure situations and multitask regularly.
• Ability to work long hours as needed.
• Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stretch, twist, or reach with the body and arms; work under variable temperatures and noise levels; and stand and walk for long periods without sitting or leaning.

Nice To Haves

• High school education or equivalent.
• At least one year of fine dining service experience.
• ServSafe or TIPS certification.

Responsibilities

• Understand the banquet event order (BEO) and use it to set up and break down events safely and efficiently.
• Assist with setting up and breaking down buffets and other food-service stations or equipment.
• Arrive on time and prepare banquet and side-work stations; keep them clean and attractive throughout the function.
• Assist with cleaning floors, tables, buffet stations, and other areas as events end, when asked.
• Provide welcoming and attentive guest service, including pouring water, maintaining place settings and tables, suggesting and upselling wines, answering questions, and remembering guests’ names.
• Understand the food and beverages being served, including ingredients and allergy-related information.
• Provide prompt service and handle cash and credit transactions accurately and promptly as needed.
• Follow hotel safety and security policies and procedures, anticipate problems, and request management assistance as needed.

What This Job Offers

• Education Level: High school or GED