FT- Banquet Houseperson- Hilton Scottsdale Resort & Villas

HM Alpha Hotels & Resorts • Scottsdale, AZ

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About The Position

The Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. The role contributes to a positive and memorable event experience for guests. The position requires completing assigned work and following instructions from supervisors or shift leaders, preparing meeting rooms with water, amenities, audio-visual equipment, and breaks at least 15 minutes before meetings begin, and responding to guest requests for equipment and supplies. The houseperson communicates applicable charges and notifies supervisors to support accurate guest billing. The role also includes setting up and cleaning meeting and banquet rooms, refreshing rooms during breaks, assisting with banquet meal service and event breakdown, and following safety procedures and energy conservation guidelines. A high school diploma or equivalent is required, and previous banquet, hospitality, or customer service experience is preferred. Successful completion of a background check is required before employment.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented approach and flexibility to assist where needed.
• Awareness of safety and energy conservation practices.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous experience in banquet, hospitality, or customer service.

Responsibilities

• Complete assigned work and follow instructions from supervisors or shift leaders.
• Ensure water, amenities, audio-visual equipment, and breaks are in the room at least 15 minutes before a meeting starts.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
• Greet guests warmly and address their needs professionally.
• Set up and clean meeting and banquet function rooms according to company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service and event breakdown.
• Obtain signed guest checks for proper front office posting.
• Follow safety procedures and energy conservation guidelines while performing assigned duties.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED