Banquet/Catering - Server (On-Call)
About The Position
The Banquet/Catering Server interacts with hotel guests and helps ensure they have a memorable experience by responding attentively to their needs and making them feel comfortable, important, and relaxed. The role performs assigned banquet and catering tasks while following hotel safety standards. The server coordinates with the Banquet Manager or Captain on assignments and scheduled activities, assists with communicating changes, and sets up, maintains, and breaks down assigned function rooms. The role maintains proper room layouts and work-area cleanliness, replenishes supplies, handles wares carefully, reports shortages, damage, maintenance issues, and safety hazards, and follows health, sanitation, and safety regulations. The position reports to the Banquet Manager and all Banquet Captains and has no supervisory responsibilities.
Requirements
- High school diploma or equivalent vocational training certificate.
- One year of experience as a Banquet Server or in a similar position at a 4-star hotel or restaurant, or a combination of education and experience that provides the necessary knowledge, skills, and abilities.
- Current Liquor Commission Server Card.
- Detail-oriented with the ability to multitask.
- Ability to maintain positive guest relations.
- Strong written and verbal communication skills.
- Good management and organizational skills.
- Knowledge of federal and state health laws, regulations, and safety codes.
- Ability to work effectively with various types of customers.
- Ability to lift items weighing 30 pounds or more safely and properly.
- Ability to stand and walk for extended hours throughout a work shift and endure various physical movements throughout work areas.
Nice To Haves
- Alcohol awareness program certification is preferred for serving alcoholic beverages.
- Certification of previous training in liquor, wine, and food service is preferred.
Responsibilities
- Anticipate and respond promptly to guests’ needs, acknowledge guests, maintain positive guest relations, and help resolve complaints to ensure guest satisfaction.
- Be familiar with hotel services and features and local attractions and activities to answer guest inquiries accurately.
- Meet with the Banquet Manager or Captain to review assignments, anticipated business levels, changes, and other information about the day’s scheduled activities.
- Assist in communicating additions or changes to assignments during the shift.
- Organize the setup, maintenance, and breakdown of assigned function rooms using designated supplies and equipment.
- Ensure proper layouts of tables and silverware, report supply shortages to the Captain, and replenish supplies as needed.
- Maintain cleanliness, sanitation, and organization in assigned work areas.
- Handle wares carefully to prevent breakage and loss.
- Report damages, maintenance problems, and safety hazards to the Captain.
- Follow applicable Health Department, sanitation, and hotel safety regulations.
- Perform other duties as required or assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
