Banquet Captain - Hilton Orlando

Hilton • Orlando, FL

20h

About The Position

The Banquet Captain oversees food and beverage service at banquet functions and helps create memorable guest experiences through warm, attentive hospitality. The role supervises service, monitors guest satisfaction, and promptly addresses issues with product or service quality. It also supports the planning, organization, and execution of a range of banquet events, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas. The Banquet Captain works with the department team, processes banquet checks and payments, and maintains compliance with health, safety, sanitation, and alcohol-awareness regulations.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Bring an upbeat, friendly attitude to guest interactions and proactively look for ways to make guests’ experiences special.
• Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing product- or service-quality issues.
• Assist with planning, organizing, and executing banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Lead and/or participate in department meetings to help ensure the team is aligned and prepared for banquet operations.
• Accurately process banquet checks and ensure seamless payment transactions.
• Maintain compliance with health, safety, sanitation, and alcohol-awareness regulations.

Benefits

• 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed