Banquet Captain

EOS • Pompano Beach, FL

4d • Onsite

About The Position

The Banquet Captain assists with overseeing banquet, wedding, and other event service to provide exceptional guest experiences and maintain high service standards. The role supports event setup, service, and breakdown; coordinates with front-of-house staff and the kitchen; and helps ensure events run smoothly and according to schedule. The captain communicates with VIP clients and event planners about service details, responds to client requests, and addresses issues during events, escalating unresolved matters to the Director of Food & Beverage. The position also helps maintain banquet supplies and inventory, supports team collaboration, and follows health, safety, sanitation, and company policies. Work takes place primarily in a hotel resort and restaurant, in guest-facing and back-of-house areas, with some exterior work and exposure to extreme temperatures, weather, and hazardous chemicals.

Requirements

• High school diploma or GED.
• Successful completion of a satisfactory background check.
• Availability and willingness to work flexible hours based on business needs, including weekdays and weekends.
• Knowledge of food and beverage service standards.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize, delegate, and respond in a timely manner.
• Ability to work under pressure, multitask, and remain focused while maintaining hospitality.
• Current Food Handler’s certification or ability to obtain it within six months of employment.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and cleanliness.
• Patience and a customer-oriented approach.
• Excellent people skills and a friendly attitude.
• Responsible and trustworthy.
• Ability to read, write, speak, and understand English.
• Ability to remain standing for up to eight hours; regularly move up and down stairs; move quickly in response to guest needs; and frequently bend, stretch, reach, kneel, or crawl.
• Ability to regularly move and lift up to 75 pounds and occasionally up to 100 pounds, including in crowded spaces.
• Ability to visibly survey property areas and communicate and exchange information effectively, often in public or group settings.
• Ability to perform assigned tasks, operate equipment, and complete duties safely.

Responsibilities

• Assist with overseeing event execution and service during banquets, weddings, and other events.
• Set up, serve, break down, clean, and reset banquet and event spaces according to event specifications and the Banquet Event Order.
• Arrange chairs, linens, décor, table settings, lighting, and audio/visual equipment before events.
• Coordinate with servers, bartenders, banquet staff, and the kitchen to ensure smooth service and timely food delivery according to client specifications.
• Meet with VIP clients and event planners before events to discuss service details, and address client requests and special needs before and during events.
• Assist the Director of Food & Beverage with maintaining event timing and flow so events run according to schedule.
• Maintain high service standards and provide excellent customer service to clients during functions.
• Report food and beverage items that do not meet venue quality standards to the Director of Food & Beverage.
• Resolve event issues or concerns when possible and refer unresolved matters to the Director of Food & Beverage.
• Help ensure banquet supplies are available and stocked; monitor usage and report inventory shortages to the Director of Food & Beverage.
• Move, care for, and store equipment and room supplies, including tables, risers, dance floors, lecterns, linens, pads, and writing materials.
• Demonstrate a team-focused attitude and collaborate with banquet staff, the Director of Food & Beverage, and other relevant employees.
• Follow safe work practices and applicable health, safety, sanitation, food-handling, and alcohol-service requirements.
• Attend required meetings and training sessions and comply with company policies, including time and attendance, uniform, anti-harassment, and workplace substance policies.
• Perform other reasonable job-related duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED