Banquet Captain

Pyramid Global Hospitality•Beachwood, OH

2d•$12 - $13

About The Position

Pyramid Global Hospitality is hiring a Banquet Captain for the Cleveland Marriott East in Beachwood, Ohio. The property has 298 guest rooms and 13,000 square feet of event space, along with an M Club, restaurant, and bar. The Banquet Captain helps direct banquet-room setup and preparation, food and beverage service, and room breakdown. Working with the Banquet Manager, this person leads hourly banquet servers and housemen and represents the property to banquet guests. The role coordinates room setup and service to support guest satisfaction and revenue goals. Duties include setting tables and break stations, preparing and serving food and beverages, monitoring guest needs, and cleaning and organizing event spaces and storerooms. The Captain also helps with event-room setup, explains menu items and accommodates dietary requests, checks food and beverage quality, responds to guest concerns, and assists other event and restaurant staff as needed.

Requirements

2–4 years of food service experience, preferably in banquet service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Excellent communication skills.
Passion for creating an exceptional guest experience.

Nice To Haves

Experience in a 4-star or 5-star venue with synchronized service.

Responsibilities

Direct and assist with banquet-room setup and preparation, including table draping, silverware, napkins, drinks, and centerpieces.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event-room setup according to meal period and table needs.
Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
Serve food and beverages, including transporting food from the back hall and carrying trays to function areas.
Bus tables and remove dishes, glassware, silverware, and other items for return to the kitchen.
Break down banquet rooms, put away dirty linen and centerpieces, and vacuum.
Clean and sanitize tables, counters, and seats after guests finish.
Clean the back hall and organize storerooms.
Lead the performance of hourly banquet food and beverage servers and housemen, assisting the Banquet Manager.
Explain menu items, preparation methods, cooking methods, and ingredients to guests.
Consider guests' special requests and dietary issues.
Provide general property information and offer guests a warm welcome and farewell.
Interact professionally with staff and assist other departments with necessary information.
Perform a final quality check on food and beverage items before serving.
Monitor assigned tables for guest satisfaction, service quality, and additional needs.
Address guest issues promptly and with high concern.
Assist other event and restaurant staff as needed.
Maintain awareness of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.