Banquet Captain

AccorHotel • Austin, TX

9h • Onsite

About The Position

Supervise banquet and event operations to ensure seamless execution and exceptional guest experiences. Lead and support banquet servers, bartenders, housepersons, and event teams during service. Conduct pre-shift meetings and communicate event details, BEOs, timelines, VIP requirements, and service expectations. Ensure event spaces, service stations, bars, buffets, and room setups meet hotel standards and client specifications. Monitor food and beverage service quality, timing, presentation, and guest satisfaction, assisting with service as needed. Respond to guest requests, resolve service concerns, and support service recovery. Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and other departments for efficient event execution. Oversee event setup, breakdown, room resets, and transitions between functions. Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards. Assist with team training, coaching, onboarding, and performance support. Monitor supplies, equipment, inventory, cleanliness, and presentation standards. Support VIP functions, weddings, conferences, rooftop events, and large-scale hotel activations. Maintain professional communication, leadership presence, and luxury hospitality standards. Perform additional duties as assigned to support banquet and hotel operations.

Requirements

• Previous Food & Beverage experience required
• TABC Certification
• Texas Food Handlers Certification
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Previous Point of Sale System experience preferred
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset

Responsibilities

• Supervise banquet and event operations to ensure seamless execution and exceptional guest experiences.
• Lead and support banquet servers, bartenders, housepersons, and event teams during service.
• Conduct pre-shift meetings and communicate event details, BEOs, timelines, VIP requirements, and service expectations.
• Ensure event spaces, service stations, bars, buffets, and room setups meet hotel standards and client specifications.
• Monitor food and beverage service quality, timing, presentation, and guest satisfaction, assisting with service as needed.
• Respond to guest requests, resolve service concerns, and support service recovery.
• Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and other departments for efficient event execution.
• Oversee event setup, breakdown, room resets, and transitions between functions.
• Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards.
• Assist with team training, coaching, onboarding, and performance support.
• Monitor supplies, equipment, inventory, cleanliness, and presentation standards.
• Support VIP functions, weddings, conferences, rooftop events, and large-scale hotel activations.
• Maintain professional communication, leadership presence, and luxury hospitality standards.
• Perform additional duties as assigned to support banquet and hotel operations.

Benefits

• Paid time off
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree