Banquet Captain

Pyramid Global Hospitality•Santa Cruz, CA

5d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Banquet Captain at Chaminade Resort & Spa in Santa Cruz, California. The Banquet Captain helps direct banquet room setup and preparation, food and beverage service, and room teardown. Assisting the Banquet Manager, this person leads hourly banquet servers and housemen and represents the property to banquet guests. The role coordinates room setup and service to support guest satisfaction and revenue goals. Duties include setting tables and break stations, preparing and serving food and beverages, clearing and cleaning tables, and organizing banquet back halls and storerooms. The Banquet Captain monitors service quality and guest satisfaction, responds promptly to guest concerns and dietary requests, and supports event and restaurant staff as needed. Compensation is $18.00 per hour.

Requirements

2–4 years of food service experience, preferably in banquet service.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for guests.
Excellent communication skills.

Nice To Haves

Experience in a 4-star or 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Experience leading high-volume catering and banquet events.

Responsibilities

Direct and assist with banquet room setup, including draping tables, setting silverware, folding napkins, preparing drinks, and arranging centerpieces.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup based on meal period and table requirements.
Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
Serve food and beverages, including carrying food from the back hall to the function location.
Clear tables and take dishes, glasses, and silverware to the kitchen; bus tables and put away dirty linen and centerpieces.
Clean and sanitize tables, counters, and seats; vacuum and help clean the back hall and organize storerooms.
Explain menu preparation methods, cooking methods, and ingredients to guests.
Take guest special requests and dietary issues into consideration.
Provide general property information and offer guests a warm welcome and farewell.
Interact professionally with staff and assist other departments with necessary information.
Complete a final quality check on food and beverage items before serving.
Monitor assigned tables for guest satisfaction, service quality, and additional service needs.
Address guest issues promptly and with concern.
Assist other event and restaurant staff as needed.
Maintain awareness of safety concerns, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.
Lead the performance of hourly banquet food and beverage servers and housemen while assisting the Banquet Manager.