Banquet Captain

EOS Hospitality•Pompano Beach, FL

7h•Onsite

About The Position

The Banquet Captain assists with overseeing event execution and banquet service at weddings, banquets, and other events. The role helps ensure exceptional guest experiences and high service standards, with attention to detail and efficient coordination so events run smoothly and meet client and guest expectations. The Banquet Captain coordinates event setup, service, and breakdown; works with front-of-house staff and the kitchen; communicates with VIP clients and event planners; and helps maintain event timing and flow. The role also supports supply and inventory readiness, addresses guest or client needs and service issues, and reports unresolved concerns or quality issues to the Director of Food & Beverage. Duties include moving and storing event equipment, resetting rooms according to Banquet Event Orders, following safety and sanitation requirements, attending required meetings and training, and complying with company policies. Work primarily takes place in a hotel resort and restaurant, including guest-facing and back-of-house areas, with some outdoor work and exposure to varying weather and hazardous chemicals. The position requires flexible hours based on business needs, including weekdays and weekends, and substantial standing, movement, bending, reaching, and lifting.

Requirements

High school diploma or GED.
Successful completion of a satisfactory background check.
Availability and willingness to work flexible hours based on business needs, including weekdays and weekends.
Knowledge of food and beverage service standards.
Strong communication, organizational, and problem-solving skills.
Ability to prioritize, delegate, and respond in a timely manner; work under pressure, multitask, and stay focused while maintaining hospitality.
Current Food Handler’s certification or ability to obtain it within six months of employment.
Ability to work in a fast-paced, team-oriented environment.
Strong attention to detail and cleanliness.
Patient, customer-oriented approach and excellent people skills with a friendly attitude.
Responsible and trustworthy.
Ability to remain standing for up to 8 hours; regularly move up and down stairs; and move quickly in response to guest needs.
Ability to regularly lift and move up to 75 pounds and occasionally up to 100 pounds, including in crowded spaces.
Ability to bend, stretch, and reach frequently, including overhead and repetitively; bend, kneel, or crawl.
Ability to visibly survey property areas and communicate and exchange information effectively, often in public or group settings.
Ability to read, write, speak, and understand English.
Ability to perform assigned tasks, operate equipment, and complete job duties safely.
Ability to express enthusiasm for the role and passion for the hospitality industry.

Responsibilities

Perform setup, service, and breakdown of banquet events, including arranging chairs, linens, and décor, and cleaning and resetting the venue.
Ensure table settings, lighting, and audio/visual equipment are in place before events.
Work with servers, bartenders, and other banquet staff to execute events.
Coordinate with the kitchen to ensure food is served on time and according to client specifications.
Meet with VIP clients and event planners before events to discuss service details.
Address client requests and special needs before and during events.
Assist the Director of Food & Beverage with event timing and flow so events remain on schedule.
Maintain high service standards during events and provide excellent customer service to clients.
Report food and beverage items that do not meet venue quality standards to the Director of Food & Beverage.
Resolve issues or concerns during events and refer matters that cannot be resolved in the moment to the Director of Food & Beverage.
Work with the team to keep banquet supplies available and stocked; monitor use and report inventory shortages to the Director of Food & Beverage.
Encourage teamwork and collaboration, and participate with banquet staff and relevant company employees in producing an efficient operation.
Follow safe work practices and required safety procedures, including emergency evacuation, accident reporting, OSHA compliance, and bloodborne pathogen procedures.
Attend meetings and training sessions as required.
Tear down and set up meeting and event rooms, including removing furniture and resetting rooms according to Banquet Event Orders.
Care for, move, and store equipment and room supplies, including tables, risers, dance floors, lecterns, linens, pads, and writing supplies.
Follow health, safety, sanitation, alcohol-service, food-handling, cleanliness, and company policy requirements.
Perform other reasonable job duties as requested by supervisors.