Banquet Captain

Compass Group • Philadelphia, PA

7d

About The Position

The Banquet Captain leads the front-of-house banquet team and ensures events are executed smoothly, professionally, and according to the Banquet Event Order (BEO). Serving as the on-floor lead during event setup, service, and breakdown, the Banquet Captain coordinates closely with the Banquet Manager, Director of Events, and event management and operations teams. The role combines hospitality with operational ownership, ensuring the event is set correctly, the team understands the plan, service stays on schedule, and the space is fully checked and properly closed out.

Requirements

• Strong leadership, communication, organization, and guest-service skills.
• Ability to read and execute BEOs accurately.
• Ability to work effectively with both front-of-house and back-of-house teams in a fast-paced event environment.
• Availability for evenings, weekends, and holidays based on the event schedule.
• Ability to stand for extended periods and perform the physical requirements associated with banquet setup and service.

Nice To Haves

• Previous banquet, catering, restaurant, or hospitality experience.
• Supervisory or lead experience.

Responsibilities

• Review BEOs and event details before each function, including timing, room setup, menu, service style, and special requests.
• Lead pre-shift meetings and assign servers, bartenders, attendants, and support staff to appropriate duties.
• Oversee room setup to ensure tables, chairs, linens, service equipment, bars, buffets, and event spaces meet specifications.
• Coordinate with culinary and back-of-house teams on pull sheets for food-related items, food timing, replenishment, dietary requests, and service flow.
• Direct banquet service and maintain professional hospitality standards throughout the event.
• Serve as a primary operational point of contact during the function and communicate changes promptly to the appropriate teams.
• Monitor event timing and adjust staffing or service flow as necessary.
• Ensure event spaces, service areas, staging areas, and storage locations remain organized and safe.
• Supervise event breakdown and ensure equipment and supplies are properly cleared and returned to designated locations.
• Conduct a final walkthrough before the banquet team leaves, confirming equipment, food-service items, small wares, and supplies have not been left behind.
• Address guest concerns professionally and escalate significant issues to management.
• Support training, coaching, and day-to-day direction of banquet team members.
• Follow company food safety, alcohol service, sanitation, workplace safety, and cash-handling requirements as applicable.
• Complete event reports and communicate relevant notes or concerns to management.

Benefits

• Instapay (early access to wages) and high-interest savings through the EVEN app.
• Associate Shopping Program.
• Health and Wellness Program.
• Discount Marketplace.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed