Banquet Captain

ROLLING HILLS CASINO•Corning, CA

7d•Onsite

About The Position

The Banquet Captain ensures designated banquet operations proceed efficiently while prioritizing guest comfort and safety. The role calls for empathetic leadership, the ability to manage multiple flows of information, composure under pressure, and strong time-management and organizational skills. The captain coordinates event setup and breakdown, staff assignments and training, and food and beverage service while communicating with guests, managers, organizers, kitchen staff, and service staff. The role also involves limited supervisory responsibilities, maintaining records and inventories, and following company, departmental, safety, and event-order standards.

Requirements

Must be at least 21 years of age.
Must complete orientation and safety training, as well as additional safety training when assigned.
Must wear black nonslip shoes.
Two years of specialized food-services industry experience, or an equivalent combination of education and experience.
Knowledge of computers in a Windows environment.
Previous experience using a Point of Sale (POS) system.
Previous customer service experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Gaming license issued by the Paskenta Gaming Commission.
RBS certification as trained at Rolling Hills Casino.
Food handler’s permit from a relevant government agency.
Must obtain Title 31 certification as trained by Rolling Hills Casino.
Valid state-issued driver’s license.
Ability to stand for extended periods, typically up to eight hours; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell; and talk or hear.
Ability to frequently lift and/or move up to 55 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

High school diploma or General Education Degree (GED) is preferred.

Responsibilities

Welcome guests and assist with seating arrangements.
Assist managers and organizers with event layout and logistics.
Set up and manage staff shifts and timetables.
Develop and provide staff training, including customer service and serving etiquette.
Manage event setup and breakdown.
Run the floor and coordinate food and beverage service in liaison with kitchen and service staff.
Monitor supplies, equipment, and furniture inventory.
Respond to guest requests, questions, and complaints.
Ensure the venue and facilities remain neat and clean.
Communicate applicable safety regulations and ensure they are followed.
Provide attentive and friendly guest service and maintain a hospitable, team-oriented atmosphere.
Oversee sales of alcoholic beverages and food in accordance with RBS guidelines.
Bring concerns, problems, and positive remarks to the Manager or Supervisor.
Attend and pass a written test from the RBS program.
Maintain daily tip records.
Follow established departmental policies, procedures, and company and departmental standards outlined in the BEO.
Ensure work procedures and schedules are followed and expedite workflow.
Issue written and oral instructions.
Assign duties and examine work for accuracy, neatness, and compliance with policies and procedures.
Perform or assist staff with duties and teach customer service skills.
Use the POS system competently.
Prepare inventories as requested.
Train employees, plan and assign work, direct work, address complaints, and resolve problems for specific assignments.
Perform other duties as assigned.