Banquet Captain

Snoqualmie Casino & Hotel • Snoqualmie, WA

8d

About The Position

The Banquet Captain oversees the day-of execution of banquet functions, coordinating setup, timing, and service flow to deliver a smooth, enjoyable guest experience. The role leads banquet servers by assigning sections, communicating priorities, and supporting real-time service recovery while maintaining high service standards. The Banquet Captain is the on-site point of contact for events, including on-property and off-site functions, and supports execution from pre-shift through breakdown. The position has no supervisory scope.

Requirements

• Three years of experience in Food and Beverage, including two years of banquet or event planning experience.
• Working proficiency in Microsoft Word, Excel, Outlook, and other Microsoft Office applications.
• Experience coordinating event details from pre-planning through day-of execution.
• Strong guest service and interpersonal skills, including professional communication, anticipating needs, and responding quickly to concerns.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required.

Nice To Haves

• Familiarity with the casino, gaming, or hospitality industry and a strong understanding of typical products, services, and customer demographics.
• Six months of experience in a lead or supervisory position.

Responsibilities

• Lead on-site coordination and support of on-property and off-site events, keeping timing, setup, service flow, and guest experience on track.
• Review and proof BEOs and menus to confirm dates, times, guest counts, pricing, and service details; communicate updates to service teams and escalate discrepancies.
• Lead banquet service on the floor by assigning sections, coordinating pacing and expo, setting priorities, and assisting with training.
• Model exceptional guest-focused service and champion guest-first service standards during events.
• Support event execution from pre-shift through breakdown, resolve issues in real time, and provide post-event feedback to improve processes.
• Maintain and oversee established internal processes, inventory tracking, and auditing controls; help ensure supplies, equipment, and controlled items are accounted for and event-ready.
• Promote professional, timely communication with vendors and external partners.
• Coordinate and distribute event and property collateral with cross-functional partners, ensuring materials are accurate, brand-aligned, and available when needed.
• Perform additional responsibilities as needed to support operations and event success.

Benefits

• Competitive pay of $25.56–$26.83 per hour, depending on experience, with opportunities for annual performance-based increases.
• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k).
• Employer-paid life insurance.
• Long-term disability coverage.
• Accrual of 21 days of PTO in the first year, increasing to 33 days after five years, with an option to cash out twice annually.
• Free meals.
• Free parking.
• Paid breaks.
• Gas discount of 40 cents per gallon.
• Giveaways such as concert and sports tickets.
• Tuition reimbursement.
• Certification programs.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed