BANQUET CAPTAIN

HCW Hospitality • Chandler, AZ

7d

About The Position

At HCW Hospitality, the Banquet Captain ensures events run smoothly and exceed guest expectations. The role oversees banquet staff and operations, coordinates with clients and event planners, and manages event setup, service, and breakdown. The captain resolves issues during events, maintains safety, sanitation, and service standards, and takes on additional duties assigned by management to support hotel operations. The position calls for a service-focused leader who can manage events and create memorable guest experiences.

Requirements

• Experience in banquet or event management.
• Excellent communication, organizational, and leadership skills.
• Commitment to exceptional service and creating memorable experiences.
• Ability to multitask and remain calm under pressure.
• Flexibility to work varied hours, including nights, weekends, and holidays.

Nice To Haves

• Supervisory experience.

Responsibilities

• Oversee banquet operations to ensure events are executed smoothly.
• Direct and support banquet staff, providing guidance and motivation.
• Coordinate with clients and event planners to ensure event details are met.
• Manage room setups, service, and breakdowns efficiently and attentively.
• Address and resolve issues that arise during events to ensure guest satisfaction.
• Maintain compliance with safety, sanitation, and service standards.
• Perform additional duties assigned by management to support hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed