Banquet Captain FT $22-$25hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

5d•$22 - $25

About The Position

The Banquet Captain supervises banquet staff and coordinates food and beverage service with the Banquet Manager to ensure excellent guest service. The role supports hotel events such as receptions, meetings, trainings, and reunions, helping deliver quality service on time and creating a positive experience for guests. The captain leads and motivates the team, accommodates guests’ needs, responds to questions and requests, and monitors guest satisfaction. The role also supports food and beverage delivery, trains team members in plated and reception-style service, and oversees event setup, execution, cleanup, and preparation for upcoming events.

Responsibilities

Provide exceptional guest service to all customers.
Lead and motivate the team, provide direction, and ensure quality standards are met.
Greet guests and accommodate their needs during events.
Communicate with guests who have questions about the menu.
Deliver food and beverages from staging areas to guests as needed.
Assist other servers with food delivery and guest requests during peak periods.
Train others in plated and reception-style meal service.
Anticipate guest needs and monitor dining experiences to ensure satisfaction with food and service.
Respond promptly and courteously to guest requests.
Oversee event setup, execution, and cleanup.
Perform side work to prepare for upcoming events.
Keep service areas clean and safe.
Maintain a professional and personable appearance.
Perform other duties as assigned.