Banking Center Support Manager | Champaign Market

Busey Bank•Urbana, IL

About The Position

The Banking Center Support Manager (BCSM) supports a group of banking centers and may travel frequently to different locations. The BCSM may provide support in any banking center role as needed. When acting as a banking center manager, the BCSM leads by example in needs-based sales of bank products and services and is responsible for the center’s daily sales, service, and operations. The position supervises, mentors, and coaches the banking center team to meet sales, service, and operational goals through Service Excellence. This position reports to the Market or Regional Manager. The role provides high-level customer service, handles complex inquiries and concerns, and may serve as a primary contact for high-net-worth consumer and business customers. It builds customer relationships, develops business, contributes to market and regional performance, and partners with other lines of business. The BCSM may lead huddles and provide direction when a Banking Center Manager is absent, support community activities, and complete other center-specific responsibilities assigned by Consumer Leadership. The position also supports banking center audits and compliance, monitors for suspicious or potentially fraudulent activity, assists with daily operations, and helps ensure the team completes required training. A bachelor’s degree is preferred. Banking Center Managers who lend must maintain active NMLS registration under the SAFE Act. Microsoft Office knowledge is required. The base pay range is $55,000–$61,000 per year. The role may be eligible for bonuses or incentives based on company and individual performance. Busey offers a Total Rewards package that includes benefits and well-being programs.

Requirements

At least 3 years of banking or management experience at a financial institution or in a related business field.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of banking centers throughout the market or region.
Ability to make independent decisions about banking center operations where precedents may not exist.
Ability to analyze and solve complex problems.
Ability to take reasonable care to prevent organizational loss.
Ability to perform duties under frequent time pressures.
Knowledge of Microsoft Office.
If lending as a Banking Center Manager, maintain current active registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if not active at hire, attain active registration immediately upon employment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide exceptional customer service and address complex inquiries, complaints, and concerns.
Serve as a primary contact for high-net-worth consumer and business customers when needed, offering tailored financial solutions.
Build and maintain long-term customer relationships and model established Service Excellence standards.
Identify customer and non-customer financial needs and sell appropriate products and services using a needs-based approach.
Contribute to banking center sales and service results and help achieve assigned quarterly and annual goals.
Supervise, evaluate, coach, and direct banking center associates in conjunction with banking center managers.
Conduct morning huddles and maintain a positive, results-driven environment in the Banking Center Manager’s absence; recognize effective behaviors and successes.
Partner with other lines of business to expand customer relationships and meet business customers’ consumer and business financial needs.
Support community activities that increase brand awareness and expand the customer base.
Complete other banking center-specific responsibilities assigned by Consumer Leadership.
Conduct banking center audits, including the Risk & Compliance Quarterly Review.
Ensure compliance with bank policies, procedures, regulatory requirements, and privacy regulations; protect customer data.
Monitor and detect suspicious or potentially fraudulent activity and escalate issues as appropriate.
Assist with cash balancing, office supplies, and opening and closing the banking center.
Ensure the team completes required training on time and assist with initial and ongoing team training.
Perform the primary responsibilities of a Relationship Banker III.