Banking Center Sales Manager

SB Financial Group Inc. • Sylvania, OH

19d

About The Position

The Banking Center Sales Manager leads the Banking Center’s sales performance, customer experience, operations, compliance, and employee development. The role is responsible for deposit and consumer loan growth, building customer and community relationships, coaching and developing staff, and ensuring that the Banking Center operates in accordance with Bank policies and regulatory requirements. The manager models sales and service excellence and fosters teamwork, accountability, and community involvement.

The position manages daily Banking Center activities, works with centralized operations and other Bank departments, and helps establish and execute strategies to meet performance goals. It also performs Universal Banker duties, including servicing deposit accounts, conducting consumer lending activities, resolving customer issues, and developing customer relationships. Additional responsibilities include supervising staff, managing cash and operational processes, minimizing risk, maintaining compliance, and assisting with administrative assignments and special projects.

Requirements

• High school diploma or equivalent.
• A minimum of three years of banking, financial services, sales, or related experience.
• Proficient reading, writing, grammar, and mathematics skills.
• Moderate typing and computer skills.
• Strong interpersonal, communication, and customer service skills.
• Ability to conduct consumer lending activities, including taking applications, interviewing applicants, gathering supporting documentation, and managing customer relationships.
• Ability to open and service personal and business deposit accounts.
• Working knowledge of retail banking products, services, policies, and procedures.
• Strong sales, business development, and relationship management skills.
• Ability to analyze performance results and implement strategies to achieve Banking Center goals.

Nice To Haves

• Associate's or Bachelor's degree in Business, Finance, Banking, or a related field.
• Previous leadership, supervisory, or management experience.
• Demonstrated leadership, coaching, and employee development skills.
• Knowledge of consumer lending products and processes.
• Current NMLS registration.

Responsibilities

• Manage the Banking Center to provide efficient, accurate, and customer-focused service.
• Coordinate Banking Center activities with centralized operations personnel and other Bank departments.
• Participate in establishing Banking Center goals and implement strategies to achieve them.
• Review market conditions, customer needs, sales trends, and competitive factors to identify growth opportunities.
• Report Banking Center information and performance results to management as requested.
• Drive deposit growth, consumer loan growth, fee income, and overall sales performance through proactive sales and business development.
• Develop relationships with consumers, businesses, and community organizations, and participate in community events and networking activities.
• Identify opportunities to deepen customer relationships through referrals, cross-sales, and needs-based conversations.
• Perform Universal Banker duties, including customer service, sales, onboarding, referrals, and relationship development.
• Open and service personal and business deposit accounts.
• Conduct consumer lending activities, including interviewing applicants, taking applications, collecting documentation, originating loans, and managing customer relationships throughout the lending process.
• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Directly supervise assigned personnel and assist with employee selection, onboarding, orientation, training, and development.
• Conduct performance evaluations and regular coaching sessions, and organize, schedule, and distribute staff work.
• Keep employees informed of policies, procedures, goals, and expectations; foster teamwork, accountability, and open communication; and administer personnel policies.
• Ensure transactions, balancing activities, and operational functions are completed accurately and according to Bank policy.
• Process wire transactions; maintain appropriate cash supplies and approved cash levels; balance vault cash; and process and validate cash shipments.
• Maintain vault cash records and documentation, and minimize cash differences, operational errors, and other controllable losses.
• Maintain responsibility for operational performance, audit results, and compliance standards; identify deficiencies and implement corrective action plans.
• Promote adherence to Bank policies, procedures, and risk management practices, and ensure compliance with applicable regulations, including CIP, BSA, CRA, and Equal Credit Opportunity Act requirements.
• Coordinate departmental tasks to support efficient processes and proper segregation of duties.
• Assist management with administrative duties, special projects, and other assignments; represent the Bank professionally; and perform other duties as assigned.

Benefits

• Qualified candidates may be eligible for a $2,000 sign-on bonus, with eligibility and payout schedule discussed during the hiring process.
• Opportunity to earn up to 30% of annual wages in quarterly incentives.
• Professional development and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED