Banking Center Relationship Banker 1- Grand Central NY

Santander•New York, NY

2d•$32,250 - $51,000

About The Position

Webster Bank, a division of Santander Bank, N.A., is hiring a Relationship Banker I to serve Banking Center customers and help achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses strong communication and active listening to understand customers’ financial needs, build trust, identify sales opportunities, generate leads, and provide quality service. The Relationship Banker also develops and maintains partnerships with other business segments through collaboration and communication. The position responds accurately and promptly to customer needs using available resources and tools; evaluates customer needs and recommends appropriate financial products and services through needs-based conversations; performs routine teller transactions; supports sales, retention, and other initiatives that advance Banking Center growth and profitability; and works toward individual and team goals in sales, service, and operations. The role also maintains compliance with federal and state regulations and bank policies and procedures, and meets branch audit and operational evaluation requirements.

Requirements

High school diploma or General Education Degree (GED).
Ability to work a flexible and/or rotating schedule; work on Saturdays, Sundays, and extended hours may be required.
Travel to alternate Banking Centers may be required.
Self-starter and highly motivated.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Must be legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

Advanced degree, such as an associate or bachelor’s degree.
Three to four years of customer service and needs-based banking sales experience.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customer needs accurately and promptly, using available resources and tools.
Evaluate customers’ needs and offer suitable financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
Support sales, retention, and other bank initiatives to achieve Banking Center growth and profitability objectives.
Meet or exceed individual and team goals in sales, service, and operations.
Maintain compliance with federal and state regulations and bank policies and procedures.
Meet or exceed branch audit and operational evaluation requirements.
Build and maintain strong partnerships with business segments through collaboration and communication.