Banking Center Manager - 64th & Greenway

MidFirst Bank•Scottsdale, AZ

About The Position

Banking Center Managers lead sales and service professionals to meet and exceed sales goals and provide customer service. The role manages the daily operations of a medium to large banking center and typically supervises ten or more associates. The manager builds relationships with clients, addresses account concerns, develops business through community outreach, coaches and develops the team, and ensures compliance, training, security, and service standards are maintained. Supervisory responsibilities include coaching, counseling, scheduling, training, approving transactions, coordinating duties, reviewing time cards, and conducting performance evaluations. The position requires availability for weekend and/or extended hours. Banking center operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

Requirements

At least three years of recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet or exceed assigned goals in a goal- and/or commission-based environment.
Supervisory abilities, including leadership, sound decision-making, motivating others, and resolving conflict positively and productively.
Proven ability to participate proactively and effectively in a sales program and meet or exceed sales and referral activity expectations.
Availability to work weekends and/or extended hours as required.
Excellent client service, interpersonal, and communication skills.
Excellent organizational skills.
Proficiency in Microsoft applications, including Word, Outlook, and Excel.
Must have a current notary commission or be willing to pursue one, including the application, bond, and notary seal; the bank pays the expense.

Nice To Haves

Extensive knowledge of and familiarity with banking products and services.
Fluent verbal and written English/Spanish bilingual skills.

Responsibilities

Build and maintain client relationships to identify needs and sell suitable financial products and services.
Assist clients with account questions or concerns, including service charges, statement problems, and product features.
Generate sales leads through community outreach, develop business partners, and build internal relationships.
Coach associates on appropriate behaviors, sales techniques, service expectations, and compliance guidelines while modeling those standards.
Promote workforce stability by cultivating an engaged and enthusiastic team.
Ensure banking center audit and compliance procedures are followed while maintaining high customer service standards.
Complete regulatory compliance and training related to sales and service responsibilities for the manager and associates.
Ensure security measures are followed for banking center opening and closing procedures.
Represent the bank in a positive, courteous, friendly, and professional manner.
Coach, counsel, schedule, and train associates; approve transactions; coordinate job duties; review time cards; and prepare and conduct performance evaluations.