Banking Center Manager - 64th & Greenway

MidFirst Bank•Phoenix, AZ

About The Position

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and serve customers. The position manages the daily operations of a medium to large banking center and typically supervises ten or more associates. The manager builds client relationships and identifies needs that can be met through financial products and services, addresses account questions and concerns, generates sales leads through community outreach, and develops business and internal relationships. The role cultivates an engaged team through coaching on behaviors, sales techniques, service expectations, and compliance guidelines, while modeling those standards. It also ensures audit, compliance, training, and security procedures are followed and represents the bank in a positive, courteous, friendly, and professional manner. Supervisory duties include coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations. Candidates must be available for weekend hours and, as needed, extended hours to support the banking center.

Requirements

At least three years of recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet or exceed assigned goals in a goal- and/or commission-based environment.
Supervisory ability, including leadership, sound decision-making, motivating others, and addressing conflict positively and productively.
Proven ability to participate proactively and effectively in a sales program and meet or exceed expectations for sales and referral activities.
Availability to work weekends and/or extended hours as required to support the banking center.
Excellent client service, interpersonal, and communication skills.
Excellent organizational skills.
Proficiency in Microsoft applications, including Word, Outlook, and Excel.
Must have a current Notary or be willing to become one; the Bank will cover the application, bond, and notary seal expenses.

Nice To Haves

Extensive knowledge of and familiarity with banking products and services.
Fluent verbal and written English/Spanish skills.

Responsibilities

Build and maintain client relationships, uncovering and meeting client needs through the sale of financial products and services.
Assist clients with account concerns and questions, including service charges, statement problems, and product features.
Generate sales leads through community outreach and develop business partners and internal relationships.
Cultivate an engaged and enthusiastic team through coaching on appropriate behaviors, sales techniques, service expectations, and compliance guidelines, while modeling those standards.
Ensure banking center audit and compliance procedures are followed while maintaining a high level of customer service.
Ensure required regulatory compliance and sales and service training is completed by the manager and associates.
Ensure security measures are followed for banking center opening and closing procedures.
Represent the bank in a positive, courteous, friendly, and professional manner.
Coach, counsel, schedule, and train associates.
Approve transactions and coordinate job duties.
Review time cards and prepare and conduct performance evaluations.