Banking Center Manager, Essex, CT
About The Position
The Banking Center Manager is responsible for all functions, staff, and daily operations within a banking center. The role implements the banking center network strategy and works toward sales, customer service, profit-and-loss management, operations, colleague development, and District goals. The manager acquires, integrates, and optimizes client relationships while partnering with business segments and lines of business through collaboration and communication. The manager develops and manages a business plan, establishes team sales and service goals, expands and retains client relationships, supports customer segmentation and growth initiatives, and maintains knowledge of banking products, services, and delivery channels. The role leads, coaches, and develops colleagues; manages staffing and shift coverage; supports onboarding and training; and ensures audits, regulatory requirements, and bank policies are followed.
Requirements
- High school diploma or GED required.
- 5–7 years of banking experience required, with a proven track record in leadership, customer service, management, communication, and organization.
- Intricate knowledge of retail banking products and services.
- Strong customer service, relationship-building, organizational, computer, technology, and communication skills.
- Must be legally authorized to work in the United States full-time without employer sponsorship.
Nice To Haves
- Advanced degree, such as an associate or bachelor's degree.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Responsibilities
- Meet or exceed sales and retention goals and Superior Service Quality (SSQ) standards.
- Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
- Expand and retain client relationships, cross-sell products and services, resolve client issues, and support segmentation, sales, and retention initiatives.
- Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
- Maintain working knowledge of asset, liability, and partner products and services, as well as alternative delivery channels.
- Coach, develop, and hold the team accountable while demonstrating leadership and modeling expected behaviors.
- Use and model the use of available sales tools and resources.
- Ensure timely completion of audits and meet or exceed branch operations review requirements.
- Ensure compliance with federal and state laws and bank policies and procedures.
- Schedule branch employee shifts to meet customer service needs and provide flexible banking center coverage.
- Drive high performance and employee engagement through coaching, support, timely constructive feedback, career-growth opportunities, and recognition.
- Onboard colleagues effectively and train them on policies, procedures, and banking center operational duties and responsibilities.
- Contribute to the achievement of District goals and maintain strong partnerships with segment and line-of-business partners.
Benefits
- Competitive rewards package designed to support employees, their families, and well-being; details are linked in the Santander Benefits guide.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
