Banking Center Manager, Milford, CT

Santander • Milford, MA

4d • $60,000 - $102,500

About The Position

The Banking Center Manager is responsible for all functions, staff, and daily operations within a banking center. The role implements the banking center network strategy and works toward sales, customer service, profit-and-loss management, operational, and colleague-development goals while contributing to District goals. The manager acquires, integrates, and optimizes new and existing client relationships, and builds strong partnerships with business segments and lines of business through collaboration and communication.

The role leads the banking center team, drives sales and service performance, manages client relationships, ensures operational and regulatory compliance, and schedules staff coverage to meet customer needs. It also includes coaching, onboarding, training, and developing colleagues. The position is with Webster Bank, a division of Santander Bank, N.A., in Milford, Connecticut.

Requirements

• High school diploma or GED required.
• 5–7 years of banking experience, with a proven track record in leadership, customer service, management, communication, and organization.
• Intricate knowledge of retail banking products and services.
• Strong customer-service, relationship-building, organizational, computer, and communication skills; comfort with current technology.

Nice To Haves

• Advanced degree, such as an associate or bachelor's degree.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Meet or exceed sales and retention goals and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in setting team sales and service goals.
• Expand and retain client relationships, cross-sell products and services, resolve client issues, and implement initiatives that support banking center growth and profitability.
• Identify, cultivate, and support key customer-segment relationships through focused sales and referral activity.
• Maintain working knowledge of asset, liability, and partner products and services, as well as alternative delivery channels.
• Coach, develop, and hold the team accountable while demonstrating leadership and modeling expected behaviors.
• Use and model the use of available sales tools and resources.
• Ensure audits are completed on time and meet or exceed branch operations review requirements.
• Ensure compliance with federal and state laws and bank policies and procedures.
• Schedule employee shifts to meet customer-service needs and provide flexible banking-center coverage.
• Drive team performance through accountability, coaching, support, timely constructive feedback, career-growth opportunities, and recognition of accomplishments.
• Onboard colleagues effectively and train them in policies, procedures, and banking-center operational duties and responsibilities.
• Collaborate and communicate with segment and line-of-business partners.

Benefits

• The employer describes a competitive rewards package and benefits designed to support employees, their families, and well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED