Banking Center Manager, New Haven, CT

Santander•New Haven, IN

2d•$60,000 - $102,500

About The Position

The Banking Center Manager is responsible for all functions, staff, and daily operations within a banking center. The role implements the banking center network strategy and is accountable for sales, customer service, profit-and-loss management, operations, and colleague development goals, while contributing to District goals. The manager acquires, integrates, and optimizes new and existing client relationships and builds strong partnerships with segment and line-of-business partners through collaboration and communication. The position develops and manages business plans, grows and retains client relationships, leads and coaches the banking center team, and ensures operational, audit, and regulatory compliance. The manager schedules branch employee shifts to meet customer needs and leads onboarding and operational training for new colleagues.

Requirements

High school diploma or GED required.
5–7 years of banking experience, with a proven track record in leadership, customer service, management, communication, and organizational skills.
Intricate knowledge of retail banking products and services.
Strong customer service, relationship-building, organizational, computer, technology, and communication skills.
Legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Associate degree and/or bachelor's degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Meet or exceed sales and retention goals and Superior Service Quality standards.
Develop, implement, and manage a detailed business plan, and participate in setting team sales and service goals.
Expand and retain client relationships, cross-sell products and services, resolve client issues, and support the customer segmentation strategy and banking center growth and profitability objectives.
Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
Maintain working knowledge of asset, liability, and partner products and services, as well as alternative delivery channels.
Coach, develop, and hold the team accountable by demonstrating leadership skills and modeling expected behaviors.
Use and model the use of available sales tools and resources.
Ensure audits are completed on time and meet or exceed branch operations review requirements.
Ensure compliance with federal and state laws and bank policies and procedures.
Schedule branch employee shifts to meet customer service needs and provide flexible banking center coverage.
Promote high performance and employee engagement through coaching, support, timely constructive feedback, career-growth opportunities, and recognition.
Onboard and train new colleagues on policies, procedures, and banking center operational duties and responsibilities.