Teller - Float - New Haven, CT

M&T Bank•New Haven, CT

2d•$19 - $29

About The Position

As a Float Teller, you will specialize in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently, and frequently travel to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It requires empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. You will interact with appropriate areas within the Bank to resolve branch operational issues efficiently and accurately, stay current on operational changes, and use sound risk management decisions to help manage preventable losses and reduce fraudulent activity. The role has no managerial or supervisory responsibilities.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches on an as-needed basis.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficient with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
Engage in lobby management by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, such as cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Adhere to applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.